eSIMroad - Privacy Policy

Introduction
This Privacy Policy describes how esimroad ("we," "us," "our") collects, uses, and discloses information, including personal information, in connection with your use of our website (esimroad.com) and eSIM services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect
Personal Information: We collect data that can identify you as an individual, including:

Name, email address, phone number
Billing and payment information
Account credentials and login details
Communication preferences
Purchase history and transaction data
We collect this information when you:
Create an account on esimroad.com
Purchase an eSIM plan or data package
Subscribe to our newsletter
Contact customer support
Participate in surveys or promotions

Non-Personal Information: We automatically collect:

Browser type, device type, operating system
IP address and approximate geographic location
Browsing activity and usage statistics
Referral source and clickstream data
Cookies and similar tracking technologies

How We Use Your Information
We use collected information to:

Provide, operate, and deliver eSIM services and connectivity
Process payments securely and fulfill orders
Send service updates, transaction confirmations, and account notifications
Send marketing communications (with your consent)
Respond to inquiries and provide customer support
Improve website functionality and enhance user experience
Personalize content and recommendations based on your preferences
Analyze usage patterns to optimize our services
Detect, prevent, and address fraud or security issues
Comply with legal obligations and enforce our Terms of Service

Legal Basis for Processing (GDPR Compliance)
We process your personal data based on:

Consent (when you sign up for newsletters or marketing)
Contract performance (to fulfill your purchases)
Legitimate interest (to improve our services and prevent fraud)
Legal obligation (to comply with applicable law)

Cookies and Tracking Technologies
We use essential, analytics, marketing, and preference cookies. You can manage cookies through your browser. Disabling cookies may impact your experience. For detailed information, see our Cookie Policy.

Sharing of Information
We may share your information with trusted service providers such as payment processors, eSIM partners, email providers, hosting and analytics platforms. These parties are required to protect your data and use it only for specified purposes. We never sell your personal data.
We may also disclose information to comply with law or protect our company, users, or rights.

Your Rights (GDPR & Data Protection)
You may have the right to access, correct, delete, restrict, or object to our processing of your data; request data portability; or withdraw consent at any time. To exercise your rights, contact us at admin@esimroad.com. We will respond within 30 days.

Data Retention
We keep your data as long as needed to provide services, comply with laws, resolve disputes, and enforce agreements. Typical retention periods:

Account data: Active plus 3 years
Transactions: 7 years
Marketing: Until you unsubscribe

International Data Transfers
Your data may be transferred outside your country. We safeguard such transfers with Standard Contractual Clauses and other protections.

Security
We use SSL encryption, secure payments, access controls, and other safeguards to protect your data. No internet transmission is 100% secure.

Children’s Privacy
Our services are not intended for those under 16 years old. We do not knowingly collect children’s data. Contact us to delete if you believe we have inadvertently received such data.

Data Breach Notification
If a breach occurs, we will notify users and authorities within 72 hours as required.

Third-Party Links
Our site may link to third-party sites beyond our control. Please review their privacy policies.

Policy Updates
If changes are made, the updated policy will be posted here, and you may be notified of major updates. Please review this page regularly.

Email: admin@esimroad.com
Website: https://esimroad.com/contact
Address: France, Paris

Compliance Statement
This policy complies with the EU GDPR, CCPA, and international privacy laws. For legal advice, consult a qualified attorney.